Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds, chargebacks, and billing disputes for purchases made on FreightFrame (“FreightFrame”, “we”, “us”, “our”), including creator marketplace sales and SaaS subscription tiers.

1. Merchant of Record & Payments

FreightFrame provides the software and streaming infrastructure for creators to list, sell, and stream digital content. For marketplace transactions, individual creators act as the primary Sellers of Record, with payment processing, payouts, tax management, and risk checking handled through Stripe, Inc. and its banking partners.

2. Digital Products & Video Streaming Sales

Due to the instantaneous digital nature of digital media downloads, video streaming content, and paywalled access keys, all marketplace sales are final and non-refundable once access has been granted, streamed, or downloaded.

By completing a purchase for digital video or audio media on FreightFrame:

• You acknowledge that fulfillment occurs immediately upon confirmation of payment via digital key or streaming access link generation.
• You explicitly consent to immediate performance of the contract and acknowledge that you forfeit any statutory right of withdrawal or cooling-off period under applicable consumer protection laws (including EU/UK Digital Content Directives).

3. Exceptions & Mandatory Refund Scenarios

Refunds or purchase credits may be granted under the following exceptional circumstances:

• Technical Non-Delivery: Severe platform infrastructure outage preventing access to purchased content within 48 hours of payment, confirmed by our technical support team.
• Unusable / Corrupted Assets: The uploaded file or stream source was corrupted, empty, or inaccessible at the time of purchase, and the creator fails to remediate the asset within 3 business days.
• Unauthorized Transactions: Confirmed fraudulent transactions reported directly to our platform or through verified Stripe fraud network alerts prior to account settlement.

4. FreightFrame Creator Subscription Fees

FreightFrame platform subscription plans (e.g., Creator, Enterprise tiers) are billed on a recurring billing cycle. Subscription payments are non-refundable for partial billing periods. You may cancel your plan subscription at any time within your Creator Dashboard to prevent future recurring charges.

5. Chargebacks & Friendly Fraud

We take fraudulent chargebacks (“friendly fraud”) seriously. In accordance with Stripe Network Rules, if a buyer initiates a credit card chargeback without attempting to resolve the issue with the creator or FreightFrame support first:

• Access to all purchased digital media, licenses, and streaming tokens associated with the account will be immediately suspended.
• We reserve the right to present system server logs, IP logs, email delivery confirmations, and Cloudflare Stream viewing logs to payment networks (Visa, Mastercard, AMEX) to dispute fraudulent claims.
• Accounts linked to fraudulent chargebacks will be permanently barred from registering new accounts on FreightFrame.

6. Requesting Assistance

For product fulfillment issues, buyers should first contact the creator directly through the support email provided on their receipt. If a creator fails to respond within 5 business days or if you suspect platform fraud, you may escalate your ticket to support@freightframetechcorp.com with your Stripe receipt number and purchase details.